This privacy notice tells you what to expect when we collect and store personal information about you. It applies to information we collect about:
Visitors to our websites
People and companies who use our services, eg who work with us, subscribe to our newsletter or request a publication from us; Job applicants and our current and former employees. Complainants and other individuals in relation to a data protection or freedom of information matter;
Information We Collect
We may collect and process information about you such as,-
Information you give us – You may give us information about you be filling in forms (on our site or otherwise) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to receive our newsletter, or place an order. The information you give us may include your name, address, email address and phone number, details of the person you may nominate to receive any delivery and finical credit information.
Information we collect about you – With regard to each of your visits to our site, we may automatically collect the following information: Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug in types and versions, operating system and platform.
Information about your visits, including: the full Uniform Resource Locators (URL) click stream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, licks and mouse-over’s) , and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources – We are working closely with third parties (including for example, business partners, sub – contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
How We Use Your Information
We may use information held about you in the following ways:
Information you give to us, we will use this information to –
To create, administer and operate your registered account on our site To communicate with you in respect of any enquiry you have made, any information you have requested or any order for our products or services that you have placed To carry out our obligations arising from any contracts entered into between you and us To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, where we have your consent to send such information To notify you about changes to our service To send you our newsletters from time to time if you subscribed or receive newsletters To deal with any complaint that you may have
Information We Collect About You. We Will Use This information:
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes To improve our sites to ensure that content is presented in the most effective manner for you and for your computer To allow you to participate in interactive features of our service, when you chose to do so as part of our efforts to keep our site safe and secure To measure or understand the effectiveness of advertising we deliver to you and others and to deliver relevant advertising to you To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Visitors to our websites
When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies can be used to make a users experience more efficient.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Security and performance
We use a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to our website.
People who contact us via social media
We deal with all our social media interactions in-house. If you send us a private or direct message via social media the message will be stored by us. It will not be shared with any other organisations.
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with our Cyber Essentials Accreditation. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
People who make a data security related request to us
When we receive a request from a person or company relating to the collection of data and personal information we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and maintain statistics showing information like the number of complaints we receive, but not in a form that identifies anyone.
We would usually need to disclose the identity of the requestor to whoever the request is about. This is inevitable where, for example, the accuracy of a person’s records is in dispute. If a requestor doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle such a request on an anonymous basis.
We will keep personal information contained in these files in line with our retention policy. This means that information relating to a request will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent matters and to check on the level of service we provide.
People who register (notify) under the Data Protection Act 1998
Many businesses are required by law to ‘notify’ certain specified information to the Information Commissioner. This may contain personal information, for example where the business is a sole trader. If we were required to do this, the information would be included into a register that the ICO is required by law to make publicly available. We cannot therefore give any guarantees as to how the information that we might be required to provide and is contained on the register will be used by those accessing it.
When a client appoints us to work with them we will ask for the contact details of a relevant member of staff. We will use this information for our own purposes, for example where we have a query about a particular or require personal information relating to the project that we are running on that client’s behalf, or to keep them updated about news and developments within our business, We will not put this information in the public domain. We will also provide an easy way for anyone whose details we hold, to be removed from our systems.
When we request information as part of a registration process or as part of a project we run on behalf of one of our clients, we will make it clear where the provision of information is required by us as we carry out our service to our client and where it is provided voluntarily.
Under the act you may be requested access to the personal data we hold about you, and that we amend any inaccurate data. Your right of access can be exercised in accordance with the Act (as many may be amended or supplemented from time to time) and we may charge a fee for this subject to the limitations set your in the act.
You have the right to ask us not to process your personal information for marketing purposes. Should you wish to do either of the above, please contact us by filling out an enquiry form on our website: