Terms and Conditions

1. Defined Terms:

‘On Hold Email’ means the form issued by the Company specifying the services required by 

the client in respect of the event. If there is any inconsistency between the Terms and 

Conditions and the On Hold Email, the provisions of the Terms and Conditions shall prevail.

‘Client’ means an individual, company or authorised person who purchases Services from 

the Company in the context of a business.

‘Company’ means Awesome Events Limited, a private company incorporated in England 

with company number 03272993.

‘Deposit’ has the meaning given to it in clause 3(a) of these Terms and Conditions.

‘Event’ means the event, or function or service as specified in the On Hold Email, whether 

that is a Shared Event or an Exclusive Event.

‘Event Date’ means the date of the Event as stated on the On Hold Email.

‘Price’ means the total cost for the Services as detailed in the On Hold Email, including the 

Deposit, but excluding any additional costs payable pursuant to these Terms and 


‘Services’ means the services agreed to be provided by the Company to the Client as 

specified in the On Hold Email.

‘Shared Event’ means an event booked and shared by multiple Clients.

2. Booking Process

a) The Company shall issue an On Hold Email based on the Client’s request for 


b) The On Hold Email constitutes an offer by the Company to provide the Services to 

the Client in accordance with these Terms and Conditions.

c) In order to book an Event with the Company, the Client must accept the On Hold 

Email, by accepting these Terms and Conditions. 

d) By accepting these Terms and Conditions and therefore the On Hold Email, the 

Client confirms the accuracy of all the information provided in the On Hold Email. 

e) By accepting the Terms and Conditions, the Client also confirms its agreement to 

pay the Price in full as stated in these Terms and Conditions and any additional costs 

payable pursuant to these Terms and Conditions. 

f) Payment of the Deposit or the Price shall also be deemed to be an acceptance of 

these Terms and Conditions and is classified as a confirmed booking. 

g) It is the Client’s responsibility to check that the details in the On Hold Email reflect 

the Client’s wishes and only to accept the On Hold Email and the Terms and 

Conditions if the terms in the On Hold Email are fully agreed.

h) All bookings are subject to availability.

i) Any change made to a confirmed booking may only be made with the permission of 

the Client, except as set out in these Terms and Conditions and unless such 

changes are necessary for compliance with laws, regulations and safety 

requirements or which do not materially the nature or quality of the Services. The 

Company will inform the Client in such a situation.

j) Any samples, drawings, descriptive matter or advertising issued by the Company, 

and any descriptions or illustrations contained in the Company's catalogues or 

brochures or on its website, are issued or published for the sole purpose of giving 

an approximate impression of the Services described in them. They shall not form 

part of this contract with the Company or have any contractual force or be considered 

as any sort of representations or warranties provided by the Company to the Client.

k) These Terms and Conditions apply to the contract between the Company and the 

Client to the exclusion of any other terms that the Client seeks to impose or 

incorporate. To the maximum extent permitted by law, no terms are implied into the 

contract by law, trade custom, practice or course of dealing.

3. Payment Terms

a) If the booking of the Event takes place more than 6 weeks before the Event Date, 

the Client shall pay:

(i) for Shared Events, a deposit of £30 + VAT per guest; or (Deposit). 

b) The Deposit shall be payable within 7 calendar days from the booking of the Event

and it shall not be refundable under any circumstance. If payment of the Deposit is 

not made on the due date, the Company reserves the right to cancel the Event and

or rebook the Venue, the Equipment or any staff required to service the Event.

c) The Deposit shall be deducted from the Price and the balance of the Price, shall be 

invoiced to the Client as soon as all dietary requirements and drinks additions have 

been confirmed with the client. All invoices are payable within 7 calendar days from 

the date of issue, unless they are raised less than 6 weeks before the Event Date in 

which case they shall be payable immediately.

d) The balance of the Price must be paid in full and received by the Company at least 

6 weeks prior to the Event Date, unless clause 3(f) applies. If payment of the Price

(and any additional costs due as at the relevant time) is not made in full 6 weeks 

prior to the Event Date, the Company reserves the right to cancel the Event and/or 

rebook the Venue, the Equipment or any staff required to service the Event. The 

Client will still be liable to pay the full amount of the Price and additional costs for 

the Event.

e) Reminders for payment will not be sent. It is the Client’s responsibility to make 

payment on time and not the responsibility of the Company to remind the Client. 

f) If the Client books an Event at a time that is less than 6 weeks from the Event Date, 

the full Price and any additional costs for the Event is payable immediately.

g) The Company will not refund the Client in respect of the Deposit and/or Price or any 

additional costs paid if the actual number of persons attending an Event is less than 

the number of guests booked and paid for. Similarly, the Company shall not refund

the Client in respect of any additional drinks packages or upgrades purchased by 

the Client if the number of persons attending or number of drinks consumed at an 

Event is less than the number booked or if the booking is cancelled.

h) Payments can only be accepted from the Client and not from any other third party

unless otherwise agreed by the Company in writing.

4. The Price of the Event

a) The Price will be calculated based on the marketing material of any Venue which is 

current at the time that the On Hold Email is issued, but the agreed Price and 

additional costs (if then known) will be as detailed in the On Hold Email.

b) The Price and additional costs may alter due to variations in duties, taxes or 

exchange rates or other matters which are not within the Company’s control. The 

Company will endeavour to, but it may not be able to seek the Client’s advance 

consent to any such changes. Changes to any third-party suppliers’ or subcontractors’ costs which shall impact the Price or the additional costs payable by the 

Client under these Terms and Conditions will be notified to the Client and the Client’s 

written consent shall be obtained in advance. 

c) Any additional items to be purchased at the Event or up to the day of the Event, must 

be paid in full before or on the Event Date and their cost shall be additional to the 


d) The Company may issue an additional invoice after the Event:

(i) when agreed in writing with a Client, for any further charges or costs 

due which were not included in the Price. Such charges may include 

those payable for any final alterations to the Services or the Venue, or 

for guests attending the Event in excess of the number confirmed by 

the Client or the estimated number in the On Hold Email; and

(ii) to cover the cost of loss or damage to the Company’s equipment and 

tableware or other materials or equipment for which the Company

reserves the right to charge the Client after the Event provided that the 

Company notifies the Client of such loss or damage within 14 days after 

the Event;

(iii) to cover any claim made against the Company in respect of any matter 

for which the Client is liable in accordance with the provisions of this 


e) All amounts payable by the Client exclude amounts in respect of value added tax 

(VAT), which the Client shall additionally be liable to pay to the Company at the 

prevailing rate (if applicable), subject to receipt of a valid VAT invoice.

f) The Client shall pay each invoice in full and in cleared funds to a bank account 

nominated in writing by the Company. 

g) If the Client fails to make a payment due to the Company under these Terms and 

Conditions by the relevant due dates, then, without limiting the Company’s remedies, 

the Client shall pay interest on the overdue sum from the due date until payment of 

the overdue sum, whether before or after judgment. Interest under this clause will 

accrue each day at 8% a year above the Bank of England's base rate from time to 

time, but at 8% a year for any period when that base rate is below 0%.

h) All amounts due under this contract shall be paid in full without any set-off, 

counterclaim, deduction or withholding (other than any deduction or withholding of 

tax as required by law).

5. Tickets and Table Plans

a) Tickets will only be sent out to the guests during the week prior to the Event once all 

stages of the booking are complete and all payments have been received by the 


b) The Company will not create a table plan for the Client. This is the Client’s 


c) The Company will not be able to give the Client information on table configuration or 

allocated amount of tables for shared events. Due to the nature of the business the 

table allocation changes constantly.

d) The Client shall confirm in writing the final guest numbers for the Event no fewer 

than 10 Business Days before the Event Date and shall confirm all other relevant 

details including special dietary requirements. 

e) If the number of guests booked increases following the Event booking, the Company 

will try to accommodate additional guests, but this will be at the Company’s 

discretion and is never guaranteed. If additional guests are requested or admitted,

an additional Deposit may be payable and the Price and additional costs will 

increase accordingly and the Client’s consent to such an increase shall (if there is 

time) be obtained in advance.

f) There is strictly no admittance or re-entry into the Venue after 9pm and the Company 

is unable to refund any un-used tickets or make concessions for guests that arrive 

after this time.

6. Menu Pre-orders

a) There is a set menu for all of our Shared Events.

b) The Company will endeavour to accommodate all dietary requirements, but these 

must be communicated in writing at least 6 weeks before the Event Date. Please 

note that these are dietary requirements and not preferred menu choices.

c) If we have not received dietary requirements for members of the Client’s party, they 

will be defaulted to vegan.

d) The Company reserves the right to make changes to the advertised menu in the 

event of shortages in supply of particular items but undertakes that the same number 

of courses will be served. 

e) Changes to the menu or dietary requirements of guests within the period of 6 weeks

prior to the Event are subject to availability and at a cost of £50 + VAT per person 

which will be added to the Price as an additional cost.

f) The Client is liable for ensuring that it communicates any dietary requirements to the 

Company 6 weeks prior to the Event and remains responsible for informing the 

Company of any specific dietary requirements or allergies. Any delay in performing 

this obligation will likely result in guests being served the vegan menu. The Company 

accepts no responsibility whatsoever for any and all allergic reactions howsoever 

caused unless the Company is found to be negligent. The Company is not 

responsible for reminding the client to comply with their obligation within the set 

timeline. We regret that the Company shall be unable to make any changes to the 

booking, menu choices/dietary requirements or wine orders on the day of the Event.

7. Beverages

a) Any drinks vouchers purchased are non-refundable and shall not be exchangeable

for cash. Should the Client wish to order a drinks package, this must be purchased 

for every guest attending the Event. The Company will not allow any drinks tabs 

during the Event unless this has been arranged with and agreed by the Company as 

part of the booking and is stated in writing prior to the Event. 

b) The Company will not make concessions for guests who do not require the drinks 

package for any reason. 

c) Unlimited drinks packages or vouchers cannot be purchased at the Event. 

d) At the Event, any queries regarding the beverage order must be made with a member 

of staff at the time. We advise the Client to bring the beverage invoice to the Event 

as proof of purchase on the evening. 

e) Guests may not, under any circumstances, bring their own drinks to the Event. Any 

guest doing so will be asked to leave the Venue and no refund shall be provided.

f) The bar closes at midnight, unless otherwise agreed in writing, and the Company is 

not required to call last orders. Drinks may not be taken from the Venue at the end 

of the Event. If drinks are not consumed during the Event, the Company is not liable 

to refund the Client or to provide any unconsumed beverages to the Client. The 

Company reserves the right to confiscate any drinks being removed from the 

premises by any guest.

8. Cloakroom

a) The Company will provide a secure cloakroom at all Events. However, the Company 

cannot guarantee the complete security of items stored in the cloakroom. The Client 

leaves items in the cloakroom at their own risk and the Company cannot be held 

responsible for such items. 

b) Under no circumstances will items be given back from the cloakroom without receipt 

of a valid cloakroom ticket. Accordingly, the Company strongly advises the Client to 

ensure that guests attending an Event do not bring expensive items or items 

containing confidential information to an Event or leave such items in the cloakrooms 

provided. Any items left at the Venue following the Event must be collected within 

24 hours of the Event taking place. After this time, items will be disposed of. The 

Company cannot make any provision for the extended storage of any items be it 

before or after the Event.

9. Cancelling of Event

a) All cancellations must be received in writing and acknowledged by the Company in 

order for an Event to be cancelled.

b) If the Client cancels the Event 6 weeks or less prior to the Event Date, the total 

Deposit will be retained by the Company and shall not be refundable and the Client 

will remain liable to pay the entire Price plus any additional costs incurred in 

accordance with these Terms and Conditions (i.e. for any pre-orders). 

c) If the Client cancels the Event more than 90 days prior to the Event Date, the Client 

shall only be liable to pay the Deposit in full plus any additional costs incurred by 

the Client as per clause 9(g).

d) If the Client cancels the Event in the period which is 90 days or less prior to the 

Event, the relevant cancellation fee as set out in clause 9(g) below shall be payable 

by the Client.

e) If the Client has signed the Terms and Conditions via the On Hold Email or Online 

Booking Portal and a cancellation occurs before the Deposit has been received by 

the Company, the full Deposit for the Event will nevertheless be payable by the 


f) The Client acknowledges that the Company needs to purchase the consumables 

(or ingredients for their preparation) and to hire equipment and labour in advance of 

the Event and that it may be unable to recoup these costs if the Client cancels the 


g) If the contract is cancelled in accordance with these Terms and Conditions for 

whatever reason other than because the Company is in breach of this contract, the 

Company reserves the right to charge a cancellation fee. The cancellation fee shall 


(i) Cancellation 43 days or more before the Event Date

Cancellation Fee: the Deposit and 100% additional costs

(ii) Cancellation 42 days or less before the Event Date

Cancellation Fee: 100% of the Price and additional costs

h) The Company reserves the right to cancel an Event should the number of guests 

put forward by the Client render the Event not feasible or for any other reason other 

than the Client’s fault, subject to written notice, and in this case, notwithstanding 

any other provision set out in these Terms and Conditions, a full refund will be made 

to the Client if an alternative date is not available or the Event is not suitable for 

rebooking. If the Event can go ahead, the Client is liable to pay the full Price and 

additional costs. Without limitation, if the Company cannot obtain the chosen Venue 

for the Event, the Company may substitute a reasonable alternative venue that can 

host the Event on the Event Date based on the information set out in the On Hold 


10. Force Majeure

a) The Company shall have no liability for any expenses, damages or losses caused 

by the delay, hindrance or default in performance, or any obligation caused directly 

or indirectly by breakdown or unavailability of supplies, suppliers or equipment of 

particular services, catering, supplies or tickets or access to facilities due to Acts of 

God or industrial disputes or actions, strikes, adverse weather conditions, loss of 

liquor license, fire, acts of terrorism, flood, epidemics, pandemics, death of a 

monarch, failure of a utility service or transport network, breakdown of plant or 

machinery, any rules or regulations of governments or any interference or acts or 

directions of governments, or any other causes beyond the reasonable control of 

the Company (Force Majeure Event). For the avoidance of any doubt, any events 

which prevent or hinder or in any way affect the Client’s (and/or its guests) ability to 

accept the Company’s services and/or attend the Event will not amount to a Force 

Majeure Event. The Company strongly recommends the Client to takeout event 

insurance that can cover the Client in such instances.

b) If a Force Majeure Event takes place, the Company shall not be in breach of this 

Contract or otherwise liable for any such failure or delay in the performance of its 

obligations under the Contract, and it shall be entitled to cancel this Contract by 

immediate written notice to the Client.

c) If the Contract is cancelled, the Company shall be entitled to charge the Client for 

the preparation and administration costs incurred by the Company and any 

unavoidable third party costs or expenses paid or committed to by the Company for 

the Event (together, the Company Costs) and shall refund to the Client the 

difference if any between the Company Costs and any fees paid by the Client at the 

date of cancellation including the Deposit.

11. Complaints

a) If the Client has any complaints regarding any aspect of the Event, it must 

communicate its complaint to the Company at the time of the Event, so that an 

attempt to resolve the matter can be made, but also the Client shall in any event 

contact the Company to let it know of the complaint, within 48 hours of the end of 

the Event. If the Client does not inform the Company within 48 hours, the Company 

will not be held responsible for the complaint. 

b) The Client shall not be entitled to deduct or set-off any sums from any money owed

to the Company. Any reductions will be at the discretion of the managers of the 

Company involved and specific to the situation.

12. The Client’s Responsibilities

a) The Company will not be held liable for any aspect of the Event’s arrangements 

failing, if such failure is due to the Client’s acts or omissions or due to the acts or 

omissions of a third party not involved in providing any of the Services which 

constitute the Event. Such failures may include by way of example only, failure to 

behave reasonably or appropriately or power cuts.

b) If the Company’s performance of any of its obligations under the Contract is 

prevented or delayed by any failure by the Client to perform any of its obligations 

(Client Default), then, without limiting or affecting any other right or remedy 

available to the Company:

(i) the Company may suspend performance, and rely on the Client 

Default to relieve it from the performance, of the affected obligations 

until the Client remedies the Client Default;

(ii) the Company shall not be liable for any costs or losses sustained or 

incurred by the Client arising directly or indirectly from the Client


(iii) the Client shall reimburse the Company on written demand for any 

reasonable, unavoidable costs or losses sustained or incurred by the 

Company arising directly or indirectly from the Client Default.

(iv) The Client shall be liable to the Company for any damage caused or 

liability arising as a result of its guests’ attendance at the Event and 

for any legal costs incurred in defending or pursuing any related


(v) The Company acts as agent in supplying equipment used in 

connection with the Event (for example dance floors, glassware, 

furniture and marquees). The Client is responsible for damage 

caused by its guests to all equipment located at the Event and the 

Company strongly recommends that the Client insures against such 

damage or loss.

c) The Client is not permitted to supply or use its own or third party contractors, 

production companies/suppliers, entertainers without prior written approval from the 

Company. If Company agrees that the Client can use its own contractors for an 

Event, the Client agrees to fully indemnify the Company against all costs, demands, 

expenses and claims made against it, resulting directly or indirectly from an act, 

omission or default caused by any such contractor.

d) Non-payment of the final balance of the Price and additional costs by the due date

will constitute a fundamental breach of these Terms and Conditions and the

Company shall be entitled to cancel the Event. For the avoidance of any doubt, in 

case of cancellation of the Event and termination of the Contract by the Company 

pursuant to a fundamental breach committed by the Client, the Client shall be fully 

liable for the Price and any additional costs incurred under these Terms and 


e) This provision only applies to Shared Events. Please note that Shared Events 

organised by the Company are large-scale events, such that it is vital that the 

Company serves all food on time. If for any reason any of the Client’s guests are 

late for the Event, the Company will only be able to serve them the courses 

remaining to be served at the time of their arrival at their table. Please note service 

for the overall Event can and will only be postponed up to a maximum of 15 minutes 

after the agreed service time as per the Event summary.

f) This provision only applies to Shared Events. The Client will pick up dietary cards, 

drinks vouchers and wristbands at the reception desk at the Event. It is the Client’s 

responsibility to ensure that guests have the correct information and all beverage 

and dietary cards. The Company shall not be held liable for any loss of dietary cards, 

drinks vouchers and wristbands once these have been handed over to the Client or 

for any errors made in servicing the right food or drinks to the guests if the dietary 

cards are incorrectly handed out to the guests. The Client’s representative(s) should 

be the first person(s) to arrive and should make themselves known to a member of 

the Company’s team at the registration desk. The Company will not hand out any 

information to any guest or take instructions from any guest who is not identified as 

an authorised person for the Client. The Client is requested to inform the Company 

of its Event representative(s) before any Event, in writing.

13. The Company’s Responsibilities and Limitation of Liability

a) The restrictions on liability in this clause 13 apply to every liability arising in

connection with the Contract including liability in contract, tort (including 

negligence), misrepresentation, restitution, deliberate fault or otherwise.

b) The Company is responsible for ensuring that the Event booked is as described in 

the On Hold Email, however, the Company reserves the right to make changes to 

the production specification in the interest of improving the overall Event design and 

functionality. The Company will take every care to honour commitments but 

reserves the right to amend or alter all or part of the programme of an Event, and 

regrets that the Company will not, so far as the law allows, be liable for errors, 

omissions or cancellations. 

c) Should any compensation be due to the Client, the amount the Client shall receive 

will be related to the amount of the Price and additional costs received by the 

Company and will not in any event exceed the amount of the Price and additional 

costs received by the Company. The Company is responsible for booking the 

requested Venue; however the management of each Venue reserves the right to 

admission at its own discretion and the Company will not be responsible for failure 

by a venue manager to allow admission.

d) The Company cannot accept responsibility for any injury to Clients or their guests 

sustained whilst attending an Event unless the injury is a result of negligence of the 

Company. Nothing in this contract shall remove or limit the Company’s liability for 

death or personal injury arising from its negligence.

e) The Client shall not be liable for the following types of loss which are wholly 


(i) loss of profits;

(ii) loss of sales or business;

(iii) loss of agreements or contracts;

(iv) loss of anticipated savings;

(v) loss of use or corruption of software, data or information;

(vi) loss of or damage to goodwill; and

(vii) indirect or consequential loss.

f) Unless the Client notifies the Company in writing that it intends to make a claim in 

connection with the Event within 7 calendar days from the Event Date, the Company

shall have no liability for that claim. The notice must identify the incident and the 

grounds for the claim in reasonable detail.

14. General

a) The parties shall comply with all applicable data protection laws and regulations. 

The Company shall not process any personal information provided or made 

available to it by the Client in connection with this contract or the Event for any 

purpose other than that which is strictly necessary for the performance of its 

obligations under this contract. Details about how the Company uses and stores the 

data provided by the Client is detailed in the Company’s privacy policy which is 

available upon request. 

b) No party shall make, or permit any person to make, any public announcement or 

any sort of publication concerning the existence, subject matter or terms of this 

agreement or use the name, logo or marketing materials of the other party or any 

other confidential information including names of guests, dietary requirements, or 

images, without the relevant party’s consent, except as required by law, any 

governmental or regulatory authority, any court or other authority of competent 


c) In order to protect the legitimate business interests of the Company, the Client 

agrees for itself and as agent for each company that is a member of its group, that 

it shall not, and shall procure that its guests shall not, at any time say anything which 

may be harmful to the reputation of the business of the Company whether 

defamatory or otherwise.

d) The On Hold Email and these Terms and Conditions constitute the entire agreement 

and contract between the parties and references to the contract between the parties 

shall include the On Hold Email and these Terms and Conditions. Each party 

acknowledges that in entering into this contract it does not rely on any statement, 

representation, assurance or warranty (whether made innocently or negligently) that 

is not set out in the contract. Each party agrees that it shall have no claim for 

innocent or negligent misrepresentation or negligent misstatement based on any 

statement in the contract.

e) A waiver of any right or remedy is only effective if given in writing and shall not be 

deemed a waiver of any subsequent right or remedy.

f) A delay or failure to exercise, or the single or partial exercise of, any right or remedy 

shall not waive that or any other right or remedy, nor shall it prevent or restrict the 

further exercise of that or any other right or remedy.

g) The contract with the Client does not give rise to any rights under the Contracts 

(Rights of Third Parties) Act 1999 to enforce any term of the contract.

15. Law and Jurisdiction

This contract with the Company is governed by English law and is subject to the 

exclusive jurisdiction of the Courts of England and Wales.